I forgot the URL (web address) of the site I purchased. Where can I get this?
Use our Personal Purchase Finder to retrieve information regarding your purchase or call us toll free 24 hours a day, 7 days a week, every day of the year.

I don't remember my password, how can I retrieve it?
If you require a password to access a website for which you have purchased a membership, you may use our Personal Purchase Finder to retrieve it. Your password was also emailed to you when the purchase was made.

My card number has changed. How do I continue my membership?
You may change the card number being used to bill your membership fee by contacting us with the old number being billed, and the new number you would like to replace it with. You may do this by phone or email.

My billing address has changed. How do I update my information?
To update your billing address or other contact info, send an email which includes your member/order ID to Billing Support and we will update your information within 24 hours. You will receive a return email confirming with the changes.

How does the billing work?
One time purchases are billed immediately to your account and will show on your billing statement as Pcibilling.net (in most cases) or ccbill.com. Subscription fees and membership dues are billed each month on a 30 day billing cycle to the account number you submitted upon purchase. Membership dues will continue to bill each month until your subscription or membership has been canceled.

How do I contact the website administrator for the site I've subscribed to?
Billing Support does not handle any questions about site content or problems. If you have a question about the site you have joined, please contact the webmaster from the "Contact Us" link on the website.

I have a question not answered by the FAQ! What do I do?
If your question is not answered here and pertains to billing, passwords, or the URL (domain name) to the website, please use our form by clicking here to submit your question. You should receive a reply with a few minutes.

How do I end my membership or cancel my subscription?
You may end or cancel any recurring billing from this website by going to the cancel page. You will receive an email to the address you entered upon purchase confirming that your membership/subscription has been canceled and that you will no longer be billed. If you can not use the form due to insufficient information, you must contact Billing Support with the account number being billed so that they can locate your account and cancel it.

How do I contact the website administrator for the site I've subscribed to?
PCI Billing does not handle any questions about site content or technical issues. If you have a question please contact the webmaster from the link on the website you subscribed to.